Mermaid Tear Floating Moissanite Necklace

Every SoulShine jewel is crafted to last a lifetime. That’s why we stand behind each piece with our lifetime warranty against manufacturing defects.

If you ever believe your SoulShine piece has a manufacturing issue, simply return it to us for inspection. If we confirm a defect, we will lovingly repair or replace your jewel at no cost.

Please note, this warranty does not cover:

·      Damage caused by accidents or misuse

·      Scratches and wear from everyday use

·      Neglect, improper care, or unauthorized alterations

Your SoulShine piece is meant to shine with you for life — and we’ll always be here to protect that promise.

• Domestic Orders (U.S.)

For every order above $500, we include complimentary FedEx 2-Day shipping. To ensure your treasures arrive securely, an adult signature is required upon delivery.

• International Orders

We ship worldwide with FedEx Priority (3–5 business days). A flat fee of $80 USD applies, plus any duties and taxes required by your country of residence.

Every SoulShine piece travels with the same care as it was crafted — securely packaged, fully protected, and delivered with intention, so it shines safely into your hands.

COUNTRIES WE SHIP TO

NORTH AMERICA

United States, Canada

EUROPE

Austria, Belgium, Bulgaria, Cyprus,
Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia,
Switzerland, United Kingdom.

OTHER INTERNATIONAL DESTINATIONS

China, Australia, Japan, Mexico,
Singapore,

South Korea, United Arab Emirates,
Taiwan.

In-Stock & Preorders

We gladly accept returns within 30 days of delivery.

• Store Credit: Full value credited to your SoulShine account, ready to use for your next treasure.
• Refund to Original Payment: Available with a 20% restocking fee

To be eligible, your piece must be returned in original
condition — including packaging, certificates, and documentation.

Made-to-Order & Custom Creations

Every made-to-order SoulShine piece is crafted just for you — from stone
selection to design details. Because each jewel is created to reflect your
personal choices, it cannot be returned or exchanged.

To ensure you feel fully confident, we walk with you through a detailed
approval process:

• You’ll review and approve your selected stone.
• You’ll confirm your CAD design before we begin production.

This way, you know your piece is truly yours — a forever jewelry, made with intention and love.

Every piece tells a story, and we’re here to make sure yours shines.

For assistance with orders, customization, or after-care service:

✉️ Email: help@soulshinefinejewelry.com